Informativa sulle spedizioni

SHIPPING POLICY

FREE TRACKED SHIPPING
All orders ship free of charge with tracking to the countries we deliver to, including Australia and the United Kingdom.

PROCESSING TIME
Orders are processed and dispatched within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.

DELIVERY TIME
Once your order has shipped, estimated delivery times are:
- Australia: [X–Y] business days
- United Kingdom: [X–Y] business days

Your estimated delivery date is also shown at checkout. Delivery times are estimates, not guarantees, and may be longer during peak periods (such as Black Friday and Christmas), public holidays, severe weather or customs checks.

ORDER TRACKING
As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow your parcel. Tracking may take 24–48 hours to show updates after dispatch.

TAXES AND DUTIES
Prices are shown in your local currency. Any taxes we are required to collect (such as GST in Australia or VAT in the United Kingdom) are included at checkout, so there are no extra charges to pay on delivery.

DELIVERY ADDRESS
Please make sure your delivery address is complete and correct before placing your order. If you notice a mistake, email us as soon as possible: we can update the address as long as your order hasn't shipped yet. We can't be held responsible for parcels delayed or lost because of an incorrect or incomplete address.

DELAYED OR LOST PARCELS
If your tracking hasn't updated for 7 business days, or your parcel hasn't arrived 10 business days after the estimated delivery date, please contact us. We'll investigate with the carrier and, if the parcel is confirmed lost, send you a replacement or a full refund at no cost to you.

DAMAGED OR INCORRECT ITEMS
Please check your order on arrival. If an item is damaged, leaking or incorrect, email us within 14 days of delivery with your order number and a photo, and we'll send a replacement or refund you.

RETURNED TO SENDER
If a parcel is returned to us because of an incorrect address or because it wasn't collected, we'll contact you to arrange a new delivery. In this case, re-shipping costs may apply.

CONTACT
Questions about your delivery? Email us at contact@sinavy.com and we'll reply within 24 business hours.