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90-Day Money-Back Guarantee

We want you to try our products with complete peace of mind. That's why every order is covered by our 90-day money-back guarantee.

HOW IT WORKS
Use the product as directed for up to 90 days from the date your order is delivered. If you're not happy with the results, simply email us at contact@sinavy.com within 90 days of delivery and we'll refund you.

Please include in your email:
- your order number,
- the name and email address used for the order,
- a short explanation of why the product didn't work for you.

You don't need to send opened products back. We may ask for a photo of the product to confirm your request.

CONDITIONS
- The guarantee applies to purchases made on our website only.
- Requests must be sent within 90 days of the delivery date.
- The guarantee is limited to one claim per customer and per household.
- Bundles: the refund covers the whole order if only one bottle has been opened. Unopened bottles may be returned for a refund at your expense.

REFUNDS
Once your request is approved, your refund is issued to your original payment method within 10 business days. Please allow a few extra days for your bank or card provider to process it. Shipping is free, so there are no shipping costs to deduct.

DAMAGED OR WRONG ITEMS
Please check your order on arrival. If an item is damaged, leaking or incorrect, email us within 14 days of delivery with your order number and a photo, and we'll send a replacement or refund you at no cost to you.

YOUR STATUTORY RIGHTS
This guarantee is in addition to your rights under consumer law and does not affect them.
- Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
- United Kingdom: you may cancel your order within 14 days of delivery under the Consumer Contracts Regulations. For hygiene reasons, this statutory right applies to sealed products only; opened products remain covered by our 90-day guarantee.
- European Union: you have a 14-day right of withdrawal from delivery. For hygiene reasons, this statutory right applies to sealed products only; opened products remain covered by our 90-day guarantee.

CONTACT
Questions about a return or refund? Email us at contact@sinavy.com and we'll reply within 24 business hours.